Frequently Asked Questions

Tickets can be purchased online or by phone at 416-872-4255. To buy online, visit the specific event page and click “Buy Tickets.” If this option is unavailable, the event may not yet be on sale or may be sold out.
This website is the official ticket outlet for The Corporation of Massey Hall and Roy Thomson Hall.
When you buy from this website:

• Your tickets are guaranteed to be authentic.
  
  
• We’ll contact you with updates on time changes, cancellations, or other important event information.

For Toronto Symphony Orchestra tickets, please visit their website at TSO.ca

Refunds are only available:

• If you purchased Booking Protect at checkout (via our third-party partner).
  
  
• If an event is cancelled.
  For postponed events, we’ll contact you with your options.
  Cash refunds are not available; alternate arrangements will be offered as needed.
  

Members at most levels of our membership program receive exclusive early access to ticket presales for the majority of events at our venues—giving you a great opportunity to secure tickets before they become available to the general public.

Please note that membership presale tickets are subject to availability and tickets are not guaranteed. Additional presales may occasionally be offered through artists or third-party promoters.

Unlock early access and a range of valuable in-venue benefits by exploring our membership program here.

At Massey Hall and Roy Thomson Hall, you can select your seats during the purchase process. TD Music Hall and Allied Music Centre Theatre are general admission, with either seated or standing configurations.

Group discounts are available for select shows for groups of 20 or more. For more information, email groups@mh-rth.com.

Ticket prices go toward the performance itself. Service fees cover the operating costs involved in ticketing, including staffing, technology, and customer support.

For postponed events, we’ll notify you via email associated with your account of your options as soon as possible.

For cancelled events, your order will be refunded in full to the original payment method or offered as an account credit.
Note: Cash refunds are not available. We will contact you with alternate refund options if needed.

For tickets booked via a third party platform, such as Ticketmaster, please reach out to them directly.

Email contactus@mh-rth.com or call 416-872-4255 to arrange for replacement tickets. These can be picked up on the day of the event at the venue.

For tickets booked via a third party platform, such as Ticketmaster, please reach out to them directly.

You can collect your tickets at the venue Box Office. To avoid lineups, arrive at least 30 minutes before the event. For venues other than Massey Hall and Roy Thomson Hall, tickets will be available starting two hours before showtime.

If tickets are still available, you may purchase them at the venue Box Office. The Box Office opens 3 hours before showtime.

Yes. Email contactus@mh-rth.com with your order details and the name and contact information of the recipient. Some events may restrict ticket transfers.

All guests should plan to enter together. If that’s not possible, ensure individual tickets are shared in advance.

Doors generally open 1 hour before showtime. Check the event page for exact details.`

Performance lengths vary. For day-of-show details, check our social media channels.

Set times vary. Check the venue’s social media on the day of the show.

No outside food or drink is permitted. Bars on all levels serve a variety of alcoholic and non-alcoholic beverages and snacks.

Latecomers or guests returning during a performance will be re-seated only during a suitable break, at the discretion of the performer.

Re-seating after exiting will follow the same policy as late arrivals. Please speak with staff for guidance.

Guests may re-enter with a valid ticket. Please exit and re-enter via the same doors and follow staff instructions.

Yes. Email a description of your item and the event you attended to contactus@mh-rth.com.

Please refer to the venue-specific Accessibility pages:

• Massey Hall Accessibility
  
• Roy Thomson Hall Accessibility
  
• TD Music Hall Accessibility

Yes. Refer to the Accessibility pages for details at each venue.

Some performances offer accessibility services such as ASL or relaxed formats. Visit the Accessibility pages for up-to-date information.

Bags are subject to screening and should be no larger than 14" x 14" x 6". Soft-sided bags that fit under your seat are permitted. Policies may vary by event and will be posted on the event page.

For our patrons safety, all guests are screened before entry, including bag checks and metal detection.

Allied Music Centre is located at 178 Victoria Street (corner of Shuter & Victoria).

• Massey Hall entrance: Shuter Street
• Accessible entrance: 178 Victoria Street
• TD Music Hall: Fourth floor via elevator at 178 Victoria Street

We do not have dedicated parking, but nearby options include:

• Eaton Centre (entrance at Yonge & Shuter)
  
• Green P at 25 Dundas St. E.
  
• Green P at 37 Queen St. E.

Yes. Visit the accessibility pages:

• Massey Hall Accessibility
  
• TD Music Hall Accessibility

Yes, available at the Muskoka Spirits Basement Bar. Note: The venue is cashless—credit or debit only.

Yes:

• Main floor: Muskoka Spirits Basement Bar
• Balcony and Gallery: Grolsch Lounge Levels 2 and 3
• TD Music Hall: Inside the venue

Elevators are reserved for guests with accessibility needs. For details, see our Accessibility page.

60 Simcoe St, Toronto, ON M5J 2H5

Yes, Roy Thomson Hall Underground Garage

Clean, well-lit, and located directly beneath the Hall with two levels. Entrance on Wellington St., west of Simcoe.

Open 24/7 (closed on holidays). First-come, first-served.

• Booking in Advance - You can book a parking spot in advance using SpotHero.
• Paying upon arrival - Garage machines accept cash or credit. On event days, debit and cash are accepted when an attendant is on-site (2 hours before the event).

Yes. Visit the Roy Thomson Hall Accessibility page.

Yes, in the main lobby near the entrance. Credit or debit only.

Yes, on every level. Accessible washrooms are available on all floors via the central elevator.

Yes, all bars are cashless. Some merchandise vendors may accept cash.

Yes, gift certificates are available and can be redeemed for tickets through our ticketing system. They are not valid for venue bars, merchandise, or third-party ticket sellers.

You can purchase Gift Certificates here. (LINK NEEDED)

Professional cameras (DSLR or with removable lenses) are not permitted unless you have a media pass. Without prior approval, entry will be denied. Point-and-shoot and mobile phone cameras are generally permitted unless specified otherwise by the artist.

Photo and video policies vary by artist, and media passes must be applied for in advance. Please contact publicity@mh-rth.com for more information. If you arrive with a professional camera (any DSLR or camera with removable lens) without prior media approval, you will be refused entry.

Livestreaming may be available for select events. Check the event page for details.

Yes.

• Watch recent Live at Massey Hall performances on CBC Gem or CBC Music’s YouTube.
  
• Archived content such as Massey Hall, Variations, and Ghostlist Sessions is available on the Massey Hall+ YouTube channel.